Worth Doing Wrong by Arnie S. Malham was recommended to me by one of my mentors who has successfully utilized the teachings in this book throughout his career. Mr. Malham has tackled one of the easiest things to influence in business yet is also the topic that is focused on the least: culture. Let me start by saying that this book is an easy read. At only 113 pages with a pleasurable font, even those that don't like reading will find themselves finishing this book in record time. The content flows from cover to cover and is filled with real-life examples that can be put into action immediately.
Now for the "meat and potatoes". The tone is set early on with three simple words: "culture reflects leadership". Culture is one of those intangible parts of business that can be hard to describe yet easy to feel. Have you ever walked into an establishment and it just "felt" right? The vibe was good...the place was clean...the staff was engaging. On the contrary, some places immediately turn you off the minute you cross the threshold. This is an example of culture. So how do you as a leader mold your culture into what you want it to be? Worth Doing Wrong provides us with a long list of initiatives that we can begin today such as themed work days, make-your-day gift cards, first-day welcome baskets and free monthly lunch with the boss (just to name a few).
The vast majority of the "problems" that businesses face can be solved by instituting the right culture. Employee turnover, low profit margins, customer (dis)satisfaction, decreasing market share, etc. are all a direct result of the wrong culture. As stated earlier, culture starts at the top. The book opens up with "You can't not have a culture". So either the culture of your company or department -or even family - is "by default or by design". Those images that we've all seen of tech companies that have employees riding around on skateboards in their sneakers with bean bag chairs sprawled throughout is a designed culture that stimulates creativity for those team members. When you go to Chick-Fil-A and you hear them sincerely say "My Pleasure", that is a designed culture. A default culture usually occurs when there is a lack of training, the employees have no genuine interest in the success of the company and everyone involved has a WIIFM (what's in it for me?) attitude!
Simply by taking the time to read this post means that you are interested in creating or being a part of a culture that you can be proud of. Notice that I said "be a part of" as well. Arnie Malham also breaks down ways on how you can begin to mold the culture around you without having the official title of Manager/Supervisor/Leader. So if you want to go to work everyday to a fun and productive environment - and who doesn't want that? - I suggest that you grab a copy of Worth Doing Wrong today and begin a quest that will change your life forever!